mental health first aid training

Learn about mental illness, how it impacts the community & workplace, and become accredited in using a practical, evidence-based action plan.


Mental Health First Aid is an evidence-based course developed in Australia 20 years ago, and now in almost 30 countries around the world.

The course was the first of its kind and just like physical first aid, provides people with the knowledge and skills to provide first-level support and guidance until the person is connected with professional services.

Hearten Up are accredited to delivered Mental Health First Aid training to workplaces, organisation, communities and individuals.

Participants learn how to assist an adult who may be experiencing a mental health problem, or mental health crisis, until appropriate professional help is received or the crisis resolves, using a practical, evidence-based action plan.

This course is based on guidelines developed through the expert consensus of people with lived experience of mental health problems and professionals.

Mental health problems covered:

  • Depression
  • Anxiety problems
  • Psychosis
  • Substance use problems

Mental health crises covered: 

  • Suicidal thoughts and behaviours
  • Non-suicidal self-injury
  • Panic attacks
  • Traumatic events
  • Severe psychotic states
  • Severe effects from alcohol or other drug use
  • Aggressive behaviours.

Delivery options


Face to face

for groups of up to 20

12 hours
= 2 x 6hrs OR 4 x 3hrs.

  • Post-workshop assessment
  • Hard copy of Mental Health First Aid manual provided.
  • Wholly online

    for groups of up to 12

    5-7 hours self-paced eLearning
    + 2 x 2.5 hrs live video workshops.

  • Post-workshop assessment
  • Access to electronic version of Mental Health First Aid manual (hard copy can be purchased).
  • Blended

    for groups of up to 20

    5-7 hours self-paced eLearning
    + 1 x 5hr face-to-face workshop.

  • Post-workshop assessment
  • Access to electronic version of Mental Health First Aid manual (hard copy can be purchased).
  • Your facilitator

    Joel Clapham

    As a former cog in the corporate machine, Joel knows from his own experience how critical it is that businesses and organisations are both capable and comfortable in supporting their people. Because that’s what they are… people.

    Joel is now a freelance writer, a touring storyteller and comedian on the themes of mental health, fatherhood, good masculinity and empathy, as well as an accredited instructor in Mental Health First Aid.

    Through Hearten Up, Joel brings together his personal story, experiences, humour, compassion, and training, to help bring more heart to an often-hard world.   


    I completed this training and immediately felt empowered to confidently work with people in need of help in tough mental health times.

    The facilitator Joel was amazing. He has a wonderful ability to draw all the participants into activities that opened the training into a different lens and helped us be part of the training rather than just a spectator.

    I have already used these skills and they made me feel useful. The people that I speak to feel more comfortable when they know that you have had training and they can discuss issues that perhaps they would not normally bring up.

    Neil Funston

    Training participant

    Joel Clapham is a wonderful advocate for mental health. He is open about his own struggles and isn’t afraid to discuss difficult topics.

    Generous with his knowledge and time, his insights and practical advice have been invaluable for our audiences.

    He’s articulate and a terrific performer, both on camera and as a speaker. He’s also approachable and professional. It’s been an absolute pleasure to work with him!

    Lisa Annese

    Chief Executive Officer, Diversity Council Australia

    I work in a male dominated industry, my training could be helpful there where there is a lot of stigma against men and depression.

    The course was delivered and handled respectfully and Joel has an enormous amount of passion that really made the experience easy.

    It gave me so much more confidence in approaching friends, family and work colleagues in checking in on them.


    Training participant

    Upcoming Public Training

    Book your place at one of our upcoming Mental Health First Aid training workshops.